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Help Users Recognize, Diagnose, and Recover from Errors

Video tutorial

Summary: You need to write error messages that will help users understand the problem and will teach them how to recover from errors

Link to "Error messages guidelines" topic

Move cards into the appropriate 'YES' or 'NO' columns. Each card has a relevant description & examples.

NamePriorityStatusSubmitted to work
🐬When an error is found, the required field is highlighted and the cursor is placed there.High
🐬When the button is not active there is a hint why.Middle
🐬Tips without user criticism.Middle
🐬The text of the error states the possible cause and the following actions (if the user cannot correct the error) for example: "We are updating the server. Try in 2 hours"Middle
🐬Error pages 404 and 503 tell the user what to do next.Middle
🐬The use of an exclamation mark (!) in errors is avoided.Low
🐬All errors are written in the same style and Tone of Voice.Low